Welcome to Buffet Lounge. We respect your privacy and are committed to protecting the personal information you provide while using our website, mobile application, and related services.
This Privacy Policy explains how Buffet Lounge collects, uses, stores, and protects your information when you browse restaurants, explore cuisines, place orders, make payments, create an account, or use any other services available through our platform.
1. Information We Collect
We may collect the following information when you use Buffet Lounge:
Personal Information
- Full name
- Email address
- Mobile/phone number
- Delivery address
- Billing information
- Account login information
Order Information
- Restaurant selected
- Food items ordered
- Order amount
- Order history
- Delivery details
- Order status
Payment Information
Payments may be processed through third-party payment gateways. Buffet Lounge may receive transaction-related information such as payment status, transaction ID, and payment method. We do not intentionally store complete debit/credit card details on our servers.
Device & Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website/app usage information
- Cookies and similar technologies
2. How We Use Your Information
Your information may be used to:
- Create and manage your account
- Process and deliver your orders
- Connect you with restaurants and delivery partners
- Process payments
- Provide order updates and notifications
- Respond to customer support requests
- Improve our website and services
- Personalize your experience
- Prevent fraud, misuse, and unauthorized activity
- Send promotional offers where permitted by applicable law
3. Restaurant & Delivery Partners
To fulfill your order, relevant information such as your name, contact number, delivery address, and order details may be shared with the restaurant and/or delivery partner responsible for processing or delivering your order.
Such information is shared only to the extent reasonably required to provide the requested service.
4. Payment Services
Buffet Lounge may use third-party payment service providers to process online payments. Payment providers may collect and process payment information according to their own privacy policies and applicable laws.
5. Cookies
We may use cookies and similar technologies to:
- Keep you logged in
- Remember preferences
- Understand website usage
- Improve website performance
- Provide relevant offers and content
You may manage or disable cookies through your browser settings, although some features may not function properly as a result.
6. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no internet-based service can guarantee complete security of information.
7. Data Sharing
We do not sell your personal information as a standalone product.
Information may be shared with:
- Restaurants
- Delivery/service partners
- Payment gateways
- Hosting and technology providers
- Customer support/service providers
- Government or legal authorities when required by applicable law
8. Third-Party Services
Buffet Lounge may contain links or integrations with third-party websites and services. We are not responsible for the privacy practices, security, or content of third-party services.
We recommend reviewing their respective privacy policies before providing information.
9. Children's Privacy
Buffet Lounge is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.
10. Your Rights
Subject to applicable laws, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw certain permissions or consent
- Opt out of promotional communications
Requests may be submitted through our customer support/contact channels.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Buffet Lounge
Email: [support@yourdomain.com]
Phone: [+91 XXXXX XXXXX]
Address: [Business Address]
Terms & Conditions
Last Updated: September 16, 2026
Welcome to Buffet Lounge. These Terms & Conditions govern your use of the Buffet Lounge website, mobile application, and related services.
By accessing or using Buffet Lounge, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
1. About Buffet Lounge
Buffet Lounge is a multi-restaurant platform that allows users to discover restaurants, explore cuisines and menus, and access food-related services available through participating restaurants.
Restaurants listed on the platform may be independently operated businesses.
2. User Account
Certain features may require you to create an account.
You agree to:
- Provide accurate and current information
- Keep your login credentials confidential
- Not share your account with unauthorized persons
- Notify us if you suspect unauthorized access
- Take responsibility for activity conducted through your account
Buffet Lounge may suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.
3. Restaurant Information
Restaurant names, menus, food descriptions, images, prices, availability, timings, offers, and other information may be provided or updated by participating restaurants.
While reasonable efforts may be made to maintain accurate information, Buffet Lounge does not guarantee that every listing, menu, price, image, or availability status will always be completely accurate or current.
4. Food Orders
When you place an order through Buffet Lounge:
- You select the restaurant and food items.
- You provide the required delivery/contact information.
- You select an available payment method.
- The order is submitted for processing.
- The restaurant may accept or reject the order depending on availability and other operational circumstances.
An order should not be considered finally confirmed until confirmation is provided through the platform or applicable communication channel.
5. Prices & Charges
Food prices, taxes, delivery charges, platform/service charges, discounts, and other applicable charges may vary depending on the restaurant, location, order, and applicable offers.
The applicable amount displayed at checkout will generally be the amount payable for the order, subject to correction of genuine errors or applicable adjustments.
6. Payments
Buffet Lounge may support multiple payment methods, including online payment and/or cash payment where available.
Online payments may be processed through third-party payment gateways.
Buffet Lounge is not responsible for temporary failures caused by banks, payment gateways, network providers, or other third-party payment services.
7. Order Cancellation
Orders may be cancelled subject to the cancellation conditions applicable to the particular restaurant and order.
Once food preparation has started, cancellation may not be permitted or may be subject to applicable charges.
Any refund, where applicable, will be processed according to the relevant refund policy and payment provider's processing timelines.
8. Refunds
Refund eligibility may depend on circumstances including:
- Restaurant cancellation
- Incorrect or missing items
- Order not delivered
- Payment failure
- Duplicate payment
- Other verified service issues
Refund requests may require verification of the order and supporting information.
Where a refund is approved, the amount may be returned through the original payment method or another applicable method.
9. Delivery
Delivery availability, estimated delivery time, delivery charges, and delivery areas may vary based on restaurant, location, weather, traffic, demand, and other operational circumstances.
Any delivery time displayed on the platform may be an estimate and is not necessarily a guaranteed delivery time.
10. User Responsibilities
You agree not to:
- Use Buffet Lounge for unlawful purposes
- Provide false or misleading information
- Create fraudulent accounts
- Place fake or abusive orders
- Attempt to interfere with the platform
- Access another user's account without permission
- Upload harmful or malicious content
- Misuse promotional offers
- Attempt to gain unauthorized access to our systems
Violation of these terms may result in restriction or termination of access.
11. Restaurant Responsibility
Participating restaurants are responsible for matters relating to their food and restaurant operations, including where applicable:
- Food preparation
- Food quality
- Ingredients and allergens
- Restaurant hygiene
- Menu accuracy
- Restaurant pricing
- Order acceptance
- Food availability
Users should contact the restaurant or Buffet Lounge support regarding any applicable issue.
12. Food Allergies & Dietary Requirements
Users are responsible for informing the restaurant about relevant allergies or dietary requirements before ordering where such communication is available.
Buffet Lounge does not guarantee that food will be completely free from specific allergens or cross-contamination unless expressly stated by the relevant restaurant.
13. Promotions & Offers
Buffet Lounge and participating restaurants may provide promotional offers, coupons, discounts, or other campaigns.
Each promotion may have separate eligibility criteria, validity periods, usage limits, and conditions.
Buffet Lounge reserves the right to withdraw or modify promotions where permitted by applicable law.
14. Intellectual Property
The Buffet Lounge name, logo, website design, graphics, software, text, and other platform content may be protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit Buffet Lounge content without appropriate authorization.
Restaurant names, logos, images, and other third-party materials may belong to their respective owners.
15. Platform Availability
We aim to keep Buffet Lounge available and functioning properly, but we do not guarantee uninterrupted or error-free operation.
The platform may occasionally be unavailable due to:
- Maintenance
- Technical issues
- Server problems
- Network failures
- Security incidents
- Third-party service failures
- Circumstances beyond reasonable control
16. Limitation of Liability
To the extent permitted by applicable law, Buffet Lounge will not be responsible for indirect, incidental, or consequential losses arising from the use or inability to use the platform.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Changes to Terms
Buffet Lounge may update these Terms & Conditions from time to time.
Updated terms will be published on this page, and continued use of the platform after changes are published may constitute acceptance of the updated terms, subject to applicable law.
18. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter and applicable parties.